Felengaz — Home Services Marketplace

Overview

Marketplace connecting customers with home service providers: service categories and requests, technician pricing and offers, with apps on both stores.

01The challenge

Home services are not priced one way: hourly cleaning has a known rate, but "fix a leak" cannot be priced before it is seen. A platform that forces one pattern loses half the market.

The fourth party complicates it: a provider may be a company with servicemen, so a booking is assigned to a specific person, the rating attaches to them, and the wallet belongs to the company.

On top of that, a recurring service (a weekly subscription, say) is not one booking but a series with a change history and reschedulable dates.

02What we built

We built both patterns side by side: a priced service booked directly, and a post that providers bid on for the customer to choose. Each pattern has its own module, and both end in the same booking entity — so finance, ratings and tracking work across both.

Recurring bookings became an entity with their own details, repeat history, reschedule history and status history, so a change is documented rather than written over the previous state.

The serviceman is an independent role with their own app and routes: only the bookings assigned to them, while the wallet and payouts sit at provider level. Zones decide who serves where and at what price.

We split the system into twenty modules (bookings, bids, services, providers, payments, chat, promotions, zones and more), so each can evolve without opening the rest.

03The outcome

The platform serves both priced services and open jobs in one app, so no category of demand is pushed outside it.

The serviceman works in their own app without seeing their company’s finances, and the provider manages their own wallet and payouts — roles separated by hard boundaries rather than by agreement.